Terms and Conditions

In these terms and conditions, the following definitions apply:

• Link2Leap: Link2Leap B.V., registered with the Dutch Chamber of Commerce under number 93748051, acting in its own name or under any of its trade names, labels, websites or propositions.
• Client: any business client, organisation or legal entity that enters into an agreement with Link2Leap or engages in negotiations about one.
• Engagement: the assignment provided by the client to Link2Leap for the delivery of services, as set out in a quotation, engagement confirmation, framework agreement, statement of work or other written record.
• Agreement: any agreement, framework agreement or individual engagement between Link2Leap and the client regarding the delivery of services, including any amendment or addition thereto.
• Services: all activities that Link2Leap performs, organises or has performed, including analysis, advisory, orchestration, audits, project preparation, digital strategy, architectural alignment, organisation of expertise, guidance, implementation coordination, low-code advisory, platform selection, software assessment, stabilisation, recovery, refactoring, migration, AI and operations design and other business services.
• Materials: all documents, analyses, reports, advice, designs, concepts, presentations, texts, models, formats, methodologies, templates, know-how and other results prepared, delivered or used in connection with the services.
• Labels: the trade names, websites and propositions within the Link2Leap ecosystem, including Link2Leap, LowcodeSuppliers, BuildGuard, Pientro and Tech Clarity Partners. Labels are not separate legal entities unless stated otherwise in writing.
• Third parties or engaged professionals: natural or legal persons engaged by Link2Leap in the performance of the agreement, including self-employed professionals, subcontractors and external partners.

These terms and conditions apply to all quotations, engagements, agreements, activities and legal relationships between Link2Leap and the client.

Deviations from these terms apply only where agreed in writing.

The client's own terms do not apply unless Link2Leap has accepted them in writing.

Where a provision of these terms is found to be invalid, the remaining provisions remain in full force. The parties will then agree on a replacement provision that is as close as possible to the purpose of the original provision.

Link2Leap's services are aimed at business clients.

These terms and conditions are drafted for B2B services. Where Link2Leap provides services to consumers or where online sales to consumers are involved, additional statutory obligations may apply.

Link2Leap B.V. acts as the legal entity behind Link2Leap and the labels within the Link2Leap ecosystem.

Under the name Link2Leap, Link2Leap B.V. acts as parent organisation and orchestration organisation within complex digital landscapes. Under its labels and trade names, Link2Leap B.V. may offer specialised services in the areas of low-code, software assessment and recovery, AI and operations design, digital analysis, audits, advisory, implementation and assurance.

Depending on the question, services may be delivered by Link2Leap B.V. itself, by one of its labels, by engaged professionals or by carefully selected external partners.

The labels within the Link2Leap ecosystem each have their own commercial positioning and substantive focus. Legally, services are delivered by Link2Leap B.V. unless agreed otherwise in writing. The labels are not separate legal entities unless stated otherwise in writing.

The services may relate to, among other things:

• Link2Leap: analysis of digital complexity, orchestration, dependency analysis, organisation of expertise, safeguarding coherence and prevention of digital fragmentation.
• LowcodeSuppliers: low-code advisory, audits, platform selection, expertise, implementation, assurance and support of professional low-code environments.
• BuildGuard: assessment, stabilisation and recovery of AI-built or digitally developed software, including assessments, refactoring, stabilisation, migration and improvement of manageability.
• Pientro: operations design for AI, process analysis, data preparation, system setup, governance, AI workflows and agentic operations.
• Tech Clarity Partners: strategic and technical guidance on digital clarity, system choices, software questions, technical analysis, architecture, implementation choices and collaboration between business and technology.

For specific engagements, additional arrangements, modules, quotations, engagement confirmations or terms may apply. In case of conflict, written engagement arrangements take precedence over these terms and conditions unless statutory law provides otherwise.

All quotations and proposals from Link2Leap are without obligation, unless stated otherwise in writing.

An agreement is formed when:

• The client accepts a quotation or proposal in writing.
• The parties reach written agreement on the engagement.
• Link2Leap starts performing activities at the client's request.

A quotation applies only to the engagement, scope, planning, rates and conditions specified therein.

Link2Leap may withdraw a quotation as long as it has not yet been accepted.

The scope of the engagement is set out in a quotation, engagement confirmation, statement of work, email, project document or other written arrangement.

The client is responsible for the timely provision of correct, complete and relevant information required for the performance of the engagement.

Where the information provided is incomplete, incorrect or delayed, this may have consequences for planning, costs, quality and results. Link2Leap is not liable for these, unless there is intent or wilful recklessness on the part of Link2Leap.

Activities that fall outside the agreed scope qualify as additional work. Additional work is invoiced separately, unless agreed otherwise in writing.

Link2Leap performs its services carefully and professionally, to the best of its insight and ability and in accordance with the requirements of good craftsmanship.

Link2Leap's obligations have the nature of an obligation of effort, unless a specific result has been expressly agreed in writing.

Proper performance of the services depends in part on:

• timely provision of correct and complete information by the client;
• access to relevant systems, environments and documentation;
• internal availability of decision-makers at the client;
• the quality of the data provided;
• the client's existing technical environment;
• external platforms, suppliers and tools used for the engagement;
• timely feedback and decision-making by the client.

All timeframes stated by Link2Leap are set to the best of its insight and are indicative, unless it has been expressly agreed in writing that a timeframe is a hard deadline. Delays due to missing information, missing access, changed scope or delayed decision-making by the client are not at Link2Leap's expense.

Link2Leap may phase, prioritise or adjust the performance of activities where this is reasonably required for proper performance of the engagement.

Link2Leap may engage third parties, labels, trade names, engaged professionals or external partners for the performance of activities, unless agreed otherwise in writing.

Advice, analyses, audits, assessments and orchestration activities of Link2Leap are based on the information, systems, documentation, interviews, access and context available at the time of performance.

Advice, an analysis, audit or assessment is no guarantee that all risks, errors, dependencies, vulnerabilities, legal points of attention, technical shortcomings or organisational issues will be found.

The client remains responsible for decisions made on the basis of advice, analyses, reports or recommendations from Link2Leap.

For services relating to digital landscapes, software, AI, low-code, data, processes, architecture or implementation, results may depend on existing systems, external platforms, suppliers, APIs, data quality, user behaviour, technical limitations and internal decision-making by the client.

Link2Leap does not guarantee that software, digital environments, AI workflows, low-code solutions, integrations or external platforms will be error-free, uninterrupted, fully secure or permanently available.

The client remains responsible for acceptance, commissioning, management, security, compliance, data quality and internal decision-making, unless agreed otherwise in writing.

The client ensures that:

• All required information is provided in a timely, correct and complete manner.
• Required access to systems, documents, persons or environments is provided in a timely manner.
• Internal decision-makers are available where necessary.
• Feedback is provided in a timely manner.
• Data, documents, software and content provided may lawfully be shared.
• Personal data is only shared insofar as this is necessary and lawful.
• Own security, compliance and authorisation obligations are observed.
• Decisions on implementation, use or follow-up are taken carefully internally.

The rates are set out in the quotation, agreement or engagement confirmation.

Unless agreed otherwise in writing, all amounts are exclusive of VAT and exclusive of any travel, accommodation, licence, hosting, tool or other external costs.

Invoices must be paid within 14 days of the invoice date, unless agreed otherwise in writing.

In the event of late payment, the client is in default without further notice. Link2Leap may then charge statutory commercial interest, collection costs and reasonable costs incurred in obtaining payment.

Link2Leap may suspend activities where invoices are not paid on time, after the client has been given reasonable warning.

Where it becomes apparent during performance that additional activities are necessary or desirable, the parties will discuss this in a timely manner.

Additional work may arise from, among other things:

• Change of scope.
• Additional wishes of the client.
• Additional consultation or analysis.
• Delays due to missing information.
• Technical complexity not reasonably foreseeable in advance.
• Additional documentation, reporting or implementation.
• Changes in systems, platforms, legislation or suppliers.

Additional work is carried out at the agreed rates or, in their absence, at the usual rates of Link2Leap.

All intellectual property rights to methodologies, formats, frameworks, models, analyses, reports, concepts, texts, designs, documentation, templates, know-how and other materials developed or used by Link2Leap remain the property of Link2Leap or its licensors, unless agreed otherwise in writing.

After full payment, the client receives a non-exclusive, non-transferable right of use to the results specifically delivered for the client, for internal business use within the purpose of the engagement.

The client may not, without written consent, disclose, resell, sublicense, copy, adapt or use Link2Leap's materials for purposes other than those for which they were provided.

Materials, data, software, documents and information provided by the client remain the property of the client or its licensors.

The parties treat all confidential information they receive in connection with the engagement as confidential.

Confidential information is only used for the performance of the engagement and is not shared with third parties, unless this is necessary for the engagement, legally required or permitted in writing.

This duty of confidentiality continues to apply after termination of the agreement.

During the term of the agreement and for 12 months after its termination, the client will not directly employ, hire or have activities performed outside Link2Leap B.V. by employees, engaged professionals or subcontractors of Link2Leap B.V. who were involved in the engagement, unless Link2Leap B.V. gives prior written consent.

This provision applies centrally to all labels and trade names within the Link2Leap ecosystem.

The parties may make deviating or additional arrangements regarding the takeover of personnel or engaged professionals in a quotation, engagement confirmation or separate agreement.

Where Link2Leap processes personal data as a data controller, the Link2Leap privacy policy applies.

Where Link2Leap processes personal data on behalf of the client, the parties may conclude a data processing agreement. Where a data processing agreement is required, it takes precedence over these terms and conditions to the extent that it concerns the processing of personal data on behalf of the client. The client is responsible for the lawfulness of the personal data it provides to Link2Leap, unless agreed otherwise in writing.

The parties take appropriate measures to protect personal data and confidential information.

In the performance of services, use may be made of external platforms, software, AI tools, low-code platforms, hosting parties, database services, email services, analytics services or other suppliers.

Link2Leap is not responsible for outages, changes, price changes, restrictions, security incidents or termination of services by external suppliers, unless there is intent or wilful recklessness on the part of Link2Leap.

Where specific tools or suppliers are necessary for the engagement, the parties make additional arrangements about this.

Link2Leap delivers obligations of effort, unless a specific result has been expressly guaranteed in writing.

No analysis, audit, software assessment, AI workflow, implementation, search or selection process, orchestration engagement or consultancy engagement automatically guarantees a particular commercial, technical, legal, organisational or financial result.

Link2Leap gives no warranties regarding revenue growth, cost savings, error-free software, successful candidate placement, full compliance, full security, platform suitability or permanent availability, unless this is specifically agreed in writing.

Link2Leap's liability is limited to direct damage that is the direct result of an attributable shortcoming on the part of Link2Leap.

Link2Leap is not liable for indirect damage, consequential damage, lost profits, missed savings, reputational damage, loss of data, business interruption, damage caused by third parties, damage caused by external platforms or damage caused by decisions of the client based on advice or recommendations.

To the extent permitted by law, the total liability of Link2Leap is limited to the amount paid to Link2Leap for the relevant engagement in the three months preceding the event giving rise to the liability, with a maximum of EUR 10,000. For engagements with an elevated risk profile, the parties may make deviating arrangements regarding liability in the quotation or engagement confirmation.

The limitations do not apply to damage resulting from intent or wilful recklessness on the part of Link2Leap.

The client indemnifies Link2Leap against third-party claims relating to information, data, personal data, software, content, systems or instructions provided by the client, unless the claim is the result of intent or wilful recklessness on the part of Link2Leap.

Link2Leap is not obliged to perform where it is prevented from doing so by force majeure.

Force majeure includes, among other things, outages at suppliers, cloud platforms, hosting parties, internet providers, AI tools, low-code platforms, email services, government measures, cyber incidents, illness, power outages, strikes, war, natural disasters and other circumstances beyond the reasonable control of Link2Leap.

Where force majeure lasts longer than 60 days, both parties may terminate the agreement in writing for the part not yet performed.

Link2Leap may suspend the performance of activities where the client fails to comply with its obligations, including payment obligations, information obligations or access to required systems.

Both parties may terminate the agreement where the other party is in material default and fails to remedy this default within a reasonable period after written notice.

Upon termination, activities already performed and costs already incurred remain payable.

Provisions on payment, confidentiality, intellectual property, privacy, liability, non-solicitation and applicable law continue to apply after termination.

Link2Leap may only use the client's name and logo as a reference where the client has given consent, unless agreed otherwise in writing.

Case studies, testimonials or substantive descriptions of projects are only published after the client's consent.

Link2Leap may amend these terms and conditions. The amended terms apply to new quotations and agreements from the moment of publication or notification.

For existing agreements, amended terms only apply where this has been agreed in writing or where the amendment is reasonable and the client does not object to it within a reasonable period.

All agreements, quotations and legal relationships between Link2Leap and the client are governed by Dutch law.

Disputes are submitted to the competent court in the district where Link2Leap has its registered office, unless mandatory law designates another court.

• Link2Leap B.V.
• Chamber of Commerce number: 93748051
• Address: Oude Apeldoornseweg 45-044, 7333 NR Apeldoorn
• Email: info@link2leap.com
• Telephone: +31 (0)85 115 5089